We want you to know up front what happens to your money. Here is every case, clearly.
Automatic refunds to your balance
If an order is cancelled, or the provider cannot deliver it, the full amount goes back to your balance automatically.
If an order is marked Partial, the part that was not delivered is refunded to your balance automatically.
You can see every refund on the transactions page and in the order details.
Guaranteed services (refill)
Services marked "X-day guarantee" or "Refill button" are covered for the period shown in the service name.
If the count drops during that period, press the Refill button on the order, or open a ticket with the order number. Refills are free.
The guarantee only covers drops below the count you received. It does not cover drops caused by deleting the post, changing the username, or making the account private.
Services without a guarantee
Services marked "No guarantee" are cheaper because drops are not compensated. Choose a guaranteed service if this matters to you.
When an order is not refunded
Wrong link, private account, or a link that does not match the service.
Changing the username or deleting the post while the order is running.
Ordering the same link from another site at the same time, which makes it impossible to tell which delivery is ours.
Your balance
Refunds are added to your site balance and can be used for any service.
For anything else about your balance or a payment, open a ticket and the team will review your case.