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Guarantee & Refund Policy

We want you to know up front what happens to your money. Here is every case, clearly.

Automatic refunds to your balance

  • If an order is cancelled, or the provider cannot deliver it, the full amount goes back to your balance automatically.
  • If an order is marked Partial, the part that was not delivered is refunded to your balance automatically.
  • You can see every refund on the transactions page and in the order details.

Guaranteed services (refill)

  • Services marked "X-day guarantee" or "Refill button" are covered for the period shown in the service name.
  • If the count drops during that period, press the Refill button on the order, or open a ticket with the order number. Refills are free.
  • The guarantee only covers drops below the count you received. It does not cover drops caused by deleting the post, changing the username, or making the account private.

Services without a guarantee

  • Services marked "No guarantee" are cheaper because drops are not compensated. Choose a guaranteed service if this matters to you.

When an order is not refunded

  • Wrong link, private account, or a link that does not match the service.
  • Changing the username or deleting the post while the order is running.
  • Ordering the same link from another site at the same time, which makes it impossible to tell which delivery is ours.

Your balance

  • Refunds are added to your site balance and can be used for any service.
  • For anything else about your balance or a payment, open a ticket and the team will review your case.
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